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By Dr. Shruti Bhat, PhD (Tech), MBA, Certified Lean Six Sigma Black Belt
Are you thinking of initiating a Continuous Improvement campaign in your organization?
It’s said, “Every journey begins with the first step”… and the first step in the Continuous Improvement journey is to acknowledge whether your business processes are or aren’t effective … since if the problem isn’t identified, all solutions are bad!
Efficient and effective processes result in increased customer satisfaction and effective value. Correct designed business strategy results in Efficient Processes, while apt implementation of the strategy make Effective Processes.
It is necessary for business processes to be effective in order for the company to grow since customer value is such an important aspect of the majority of organizations. A successful way to increase business process effectiveness to a company is to add greater focus on daily business activities and figure out how they can be made more effective, which slightly differs from efficiency.
It is necessary to develop a good business strategy in order to increase the success of an organization. Even if a good strategy is developed, it does not mean much until it has been applied effectively. If a business is lacking in business processes, it will show by wasting money and time, which tends to be noticeable by less-than-favorable quality in products or services. It can also cause employees to lose their motivation and loyalty to an organization. It is ideal to improve the business process in order to ensure this does not happen.
The main ideas behind business process effectiveness include finding out what the customer and the business focus on and what is of importance, identifying the current main business processes, prioritizing various processes and allowing employees to contribute. Employees should be educated on the ideas behind new business processes that are being implemented in order to ensure that the effectiveness is highly possible. Employees in all departments need to be able to communicate freely and to be heard on various topics, such as their ideas regarding inadequacies or areas that are lacking within the organization.
It is not always essential for organizations to undergo a complete make-over since increasing effectiveness can be done in increments. If an organization is experiencing negative effects from current processes then it is essential to find a new way of making things work. The first step to improvement is mapping out and detailing the various stages in each process. The map must then be analyzed and questioned in order to find out the root cause of the problem. It is highly likely for the problem to arise again if the root cause isn’t discovered.
The next stage requires a redesign of existing processes by getting rid of the identified problems. Once the problems are ridden, the new process has to be backed up by the appropriate resources. Implementing new business processes can be a large step and requires a lot of communication and sometimes retraining as well. After all stages are complete, it is vital to review the changes and to continue to use the new business process in order to achieve greater effectiveness. And this is achieved by use of correct metrics and tools ...
Are you thinking of initiating Continuous Improvement campaign in your organization? Contact Shruti Bhat
About Dr. Shruti Bhat:
Shruti Bhat, PhD (Tech.), MBA, Certified Lean Six Sigma Black Belt is Continuous Improvement mastermind for Pharmaceuticals & Medical Devices Industry. She is often called "Profitability expert' More about Shruti at http://www.shrutibhat.com/
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Dr. Shruti Bhat
Pharmaceutical Manufacturing, Continuous Improvement and Business Transformation Consultant
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